Covid- 19 Delivery Update

Hi All

We just want to update our customers on delivery expectations when purchasing from us during UK lockdown. 

 

In most cases we use a large letter stamp with the Royal Mail (untracked) to deliver our parcels so that you pay the cheapest rate possible. During lockdown we have been notified by our customers that their items are taking much longer than normal to come. We understand that it is because Royal Mail are under a lot of extra pressure due to running on skeleton staff during the Covid-19 pandemic. Because of this we have updated the site with new delivery methods. We also regret to inform our international buyers that orders from our site will be suspended until after the pandemic. We sincerely apologise! 

 

POSTAL UPDATES:

 

If you order with our standard delivery your parcel will be sent 2nd class via Royal Mail untracked. You can typically expect to receive your parcel between 4- 15 working days. If you choose this option we kindly ask you to be as patient as possible. 

 

We have now added a fully trackable service (recommended), using My Hermes; you can expect to receive your parcel in 2-5 business days. With this you can track its every move and have peace of mind. 

 

Finally, we just want to say a massive thank you to everyone still shopping with us. We are receiving so much love and support everyday and it is truly heart warming. 

 

Remember #STAYSAFE #STAYHOME